Refund Policy

Last updated: July 24, 2026

Overview

At Glowthrive we want you to love everything you order. If something is not right we will do everything we can to make it right. As a dropshipping store all orders are fulfilled directly by our supplier partners — however we remain fully responsible for your experience and your order from start to finish.

Questions? Email Valenciakg11@gmail.com — we respond personally within 24 hours.

What We Accept

You are eligible for a full refund or replacement if:

Your item arrived damaged or defective
You received the wrong product
Your order never arrived within the estimated delivery window
The product is significantly different from what was described on our website

What We Do Not Accept

Opened or used beauty and skincare products unless confirmed as defective
Items that have been used or show signs of wear
Change of mind after the order has been dispatched
Items returned without prior approval from our team
Orders where an incorrect delivery address was provided at checkout
Delays caused by customs or carriers outside our control

Timeframes

SituationContact us within

Damaged or defective item7 days of delivery

Wrong item received7 days of delivery

Missing order7 days of expected delivery date

Sealed unopened item return30 days of delivery

How to Request a Refund or Replacement

Email Valenciakg11@gmail.com with the subject line "Refund Request — Order #[your order number]"
Include your full name, order number, and a clear description of the issue
Attach photos if the item is damaged, defective, or incorrectly supplied
Let us know whether you prefer a refund or a replacement
We will respond within 2 business days with next steps

Refund Processing

Once your refund is approved it will be processed to your original payment method within 5–10 business days. Your bank or card provider may require additional time to post the refund to your account.

Replacements are dispatched within 2–5 business days of approval.

Return Shipping

Damaged, defective, or incorrectly supplied items — we cover return shipping in full
Sealed unopened returns for other approved reasons — return shipping is the customer's responsibility

We recommend using a tracked method for all returns as we cannot be responsible for items lost in transit.

Missing Refund

If you have not received your refund within 10 business days of approval please first check your bank account then contact your bank or card provider. If the issue remains unresolved email Valenciakg11@gmail.com and we will investigate immediately.

Beauty and Skincare Products

For hygiene and safety reasons opened or partially used beauty, skincare, and wellness products cannot be returned unless they are confirmed as defective or caused an adverse reaction. If you experience an adverse reaction discontinue use immediately and contact us at Valenciakg11@gmail.com.

Glowthrive
Valenciakg11@gmail.com
glowthriveus.com
Response time: within 24 hours